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Return Policy

Refund & Return

THANK YOU SO MUCH to each and every one of you for choosing the Tesmo products. We hope you are delighted with items to receive from Tesmo, but if you are not perfectly satisfied with it,  please send us a DM or email us at hello@tesmo.co with your order information for further assistance.

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

 

Warranty Policy

Vissles represents and warrants to the original Purchaser that your Vissles-branded device and accessories that are new shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:

  1. Limited Warranty Period: Coverage under this limited warranty is limited to the following time periods:
  • Electronic Accessories(Not including Non-Electronic accessories): a period of 12 months from the date of purchase
  • Battery & Charger: a period of 12 months from the date of purchase.
  1. This limited warranty only applies to Products manufactured by or for Vissles and that can be identified by the “Tesmo” trademark, trade name, or logo affixed to them. The limited warranty does not apply to any non-Tesmo products or software.
  1. During the limited warranty period, Tesmo will repair or replace at Tesmo’s sole option, any parts of the Product that are defective or malfunctioning during normal usage. Tesmo reserves the right to use new or refurbished replacement parts in repair of the Product.
  1. This limited warranty covers only the costs of parts and labor. Other related costs such as shipping and delivery costs may be borne by purchaser at Tesmo’s option.
  1. At Tesmo’s request, Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.
  1. This limited warranty does not cover damage resulting from:
  • Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
  • External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake;
  • Exposure to extreme weather conditions, Acts of God, theft, blown fuse, or improper use of any electrical source;
  • Use with non-Tesmo products or products not recommended for use with Tesmo products;
  • Normal wear and tear of the equipment;
  • Usage of equipment other than its normal and customary manner;
  • Improper testing, operation, maintenance, installation, or any alteration or modification of product;
  • Consumer parts, such as batteries, unless damage has occurred due to a defect inTesmo materials and workmanship;
  • Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from normal customer use;
  • The defective function of the cellular system or inadequate signal reception by the external antenna, or viruses or other software problems introduced into the product.
  • The device being rooted or unlocked without prior authorization from Tesmo.

 

Exchange & Refund Policy

Tesmo offers an exclusive 15-Day Exchange & Refund Policy. Our policy lasts 15 days from the date of delivery as confirmed by the delivery note. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tesmo.co
  • If a defective item was found within 15 days, users can apply for a refund or exhcange, and we're fully responsible for shipping and handling charges for exchanges.
  • If a refund or replacement is requested for non-defective products, users will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To be eligible for the 15-Day Guarantee, the item must be in its original package with all original contents undamaged. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tesmo.co